Privacy & Policy


This Site contains many of the valuable trademarks owned and used by Yum! Limited ("mrtea" and "We" and "Us") and its subsidiaries and affiliates throughout the world to distinguish its quality products and services. These trademarks and related proprietary property are protected from copying and simulation under national and international laws and are not to be reproduced or copied without the express written permission of mrtea.

mrtea strives to ensure that the information contained in this Site is accurate and reliable. However, mrtea and the World Wide Web (or Web Site Host) are not infallible and errors may sometimes occur. You should take appropriate steps to verify all information on this Site before acting upon it. To the fullest extent permissible pursuant to applicable law, mrtea disclaims any warranty or representation of any kind, whether express or implied, as to any matter whatsoever relating to this Site, including without limitation the availability of the Site. mrtea may from time to time revise the information, services and the resources contained in this Site and reserves the right to make such changes without any obligation to notify past, current or prospective visitors. In no event shall mrtea be liable for any indirect, special, incidental or consequential damages arising out of any use of the information contained herein.

By entering this Site, you acknowledge and agree that the use of this Site is at your own risk and to the extent permissible by applicable law, in no circumstances, including (but not limited to) negligence, shall We be liable for any direct, indirect, incidental, special, consequential, or punitive damages, losses, costs or expenses nor for any loss of profit that results from the use of, or inability to use this Site or any material on any site linked to this Site (including but not limited to any viruses or any other errors or defects or failures in computer transmissions or network communications) even if We have been advised of the possibility of such damage. In addition, no liability can be accepted by in respect of any changes made to the content of this Site by unauthorised third parties. All express or implied warranties or representations are excluded to the fullest extent permissible by law.

Any goods displayed or provided on this Site are done so on an "as is" and "if available" basis and mrtea expressly excludes any warranties, conditions, representations or other terms with respect to this Site or the content or goods displayed on it, whether express or implied, unless expressly stated to the contrary. Images of products on this Site are provided for illustrative purposes only; the actual products you receive may vary from the images displayed.

In these PRODUCT terms and conditions ("Conditions") the following words and expressions shall have the following meanings: the Customer, you, your: means you, the customer, who buys the Products from mrtea;

The Products: means the products supplied by mrtea to the Customer; and The website: means the website

Order and Acceptance

These Conditions shall apply to all orders and contracts for the supply of the Products by mrtea to the Customer. All orders for the Products shall be deemed to be an offer by the Customer to purchase the Products in accordance with these Conditions. Any variations to these Conditions must be in writing, otherwise they will not be binding on either party. The acceptance of orders for the Products shall be at the absolute discretion of mrtea. Our acceptance of an order occurs when you receive an on-screen message confirming your order has been placed, at which point, your contract with mrtea is made and up until this point, We may decline to provide You with the goods without giving any reason. You may not place any orders on Our website if you are under 12 years of age.

Prices and Payment

Unless otherwise stated in writing, the prices quoted by mrtea on the website are inclusive of VAT and any other applicable taxes. The price of the Products will be as quoted on the Site at the time you confirm your order (by clicking the checkout button) subject only to any inadvertent technical mistake for which We shall not be liable. The price for your order shall be deducted from your account at the time your order is placed. We reserve our right to terminate this agreement with you if We are refused authority for payment or reasonably believe that payment will be refused at any stage. You can pay by any of the methods listed in our checkout screen. Please make sure that if your order is placed using a credit or debit card, such card is valid on the date of despatch of your order. When you input your postcode into the website, you are automatically directed to the website referring to mrtea.In addition, if you order online, the price charged may be different to the price for the Products had they been ordered in-store or by telephone.

Changes to your Order

If you wish to cancel, amend or comment on your order, please telephone mrtea, details of which will be included in the confirmation email sent to you upon placing your order. If you amend your order, the price charged will be the price for the amended order. If you paid by Credit card the price difference will need to be paid separately to the mrtea or any refund would need to be processed by our Customer Services team who can be contacted here. Please note that as promotions are only available for limited periods, any changes to your order may mean the promotions are no longer available.


We will aim to provide you with your ordered Products as close as possible to your requested delivery/collection time. The Customer agrees to accept delivery of the Products at the agreed time and place of delivery. We can only fulfil an order for large quantities at the discretion of the mrtea from which you are ordering. If you would like to place a large order, we recommend you contact the mrtea well in advance. If you have chosen for the Products to be delivered, mrtea will deliver the order to the main entrance of the delivery address but any deliveries carried into the delivery address will only be made if the driver and you consent to this. If you are not present to take delivery of the goods at the address given in your order, then We will not refund you the price for your order and will charge you for the full amount of your order. Products are subject to availability. If your products are not available, We may offer you a reasonable substitute of equivalent quality and price or We may call you to tell you that your ordered products are not available and to ask you if you would like to order something else. This may affect the price you pay.

Transfer of Property

Risk in the Products shall pass to the Customer on delivery. The Customer acknowledges that all intellectual property rights in the Products do and shall continue to belong to mrtea and the Customer agrees that it will not infringe any of mrtea's intellectual property rights.